French Bilingual Customer Support Specialist

Job Summary

A company is looking for a French Bilingual Customer Service Representative (ZA) to provide exceptional customer support in both French and English.

Key Responsibilities

• Provide professional and timely customer support in French and English across email, chat, and voice channels
• Resolve moderate to complex customer concerns, including account issues and product inquiries
• Document interactions and resolutions accurately in CRM and ticketing systems

Required Qualifications

• 2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
• Fluent in French and English (written and spoken)
• Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk)
• Previous experience in a healthcare or healthcare-related support environment
• Comfortable working independently in a remote setup