French Customer Support Specialist

Job Summary

French Customer Support Specialist delivers customer support via email and chat for a temporary contract of 6 months, handling inquiries and ensuring customer satisfaction in both French and English.

Key Responsibilities

• Provide customer support through email and live chat in French and English
• Address customer inquiries related to orders, product usage, and basic technical troubleshooting
• Collaborate with teams to resolve complex customer issues and suggest improvements to enhance customer experience

Required Qualifications

• 1+ years of experience in a customer service role
• Fluency in both English and French
• Experience with Zendesk or similar platforms is a plus
• Ability to manage time effectively across different time zones
• Experience in consumer goods, toys, or electronics industries is a plus