French Customer Support Specialist

Job Summary

French Customer Support Specialist will work remotely in Romania on a temporary contract for 6 months, providing customer support via email and chat in French and English while meeting service KPIs.

Key Responsibilities

• Deliver customer support through email and live chat for inquiries related to orders, product usage, and account questions
• Meet customer service KPIs and collaborate with teams to resolve complex customer issues
• Provide feedback and insights to improve products and processes based on customer interactions

Required Qualifications

• 1+ years of experience in a customer service role
• Excellent written and verbal skills in English and French
• Experience with Zendesk or similar tools is a plus
• Organized and capable of managing time across different time zones
• Experience in consumer goods, toys, or electronics industries is a plus