French Speaking Customer Advisor
Job Summary
Fluent in French, the full-time Customer Care Advisor will provide exceptional service to clients, coordinate interdepartmental tasks, and utilize AI tools to enhance customer experience in a hybrid working environment.
Key responsibilities
- Deliver outstanding customer service, ensuring client satisfaction and retention
- Adhere to departmental service standards, including timely communication and managing call abandon rates
- Assist the medical team with client hospital admissions and utilize AI systems for efficient query responses
Required qualifications
- High level of fluency in French is mandatory
- Experience in a customer-facing role is essential
- Previous experience in a call center environment is beneficial
- Medical background is a plus
- Strong knowledge of Microsoft Office (Excel, Word) is required
Complete Job Description
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