French Speaking Customer Success Manager
Job Summary
Fluent in French, the remote Customer Success Manager will take ownership of client relationships, leading onboarding and training sessions while ensuring customer satisfaction and proactive engagement throughout their journey.
Key responsibilities
- Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French
- Lead onboarding and training sessions for new clients, ensuring effective use of the system
- Drive customer success and satisfaction by proactively engaging with clients to meet their goals
Required qualifications
- Bachelor's degree or equivalent experience in Account Management, Customer Success, or a related field
- 2-4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies
- Proven experience with ticketing systems and live chat support
- Fluent in French & English (spoken and written)
- Proactive, customer-focused mindset with the ability to manage multiple priorities
Complete Job Description
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