French Speaking Customer Success Manager
Job Summary
Fluent in French, the full-time Customer Success Manager will manage client relationships remotely, focusing on onboarding, training, and ensuring customer satisfaction while serving as the primary point of contact for assigned accounts.
Key responsibilities
- Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French
- Lead onboarding and training sessions for new clients to ensure effective use of the system
- Drive customer success and satisfaction through proactive engagement and monitoring of account health
Required qualifications
- Bachelor's degree or equivalent experience in Account Management, Customer Success, or a related field
- 2-4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies
- Proven experience with ticketing systems and live chat support
- Fluent in French & English (spoken and written)
- Proactive, customer-focused mindset with the ability to manage multiple priorities
Complete Job Description
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