French Speaking Customer Success Manager
Job Summary
Fluent in French, the remote Customer Success Manager will take ownership of client relationships, leading onboarding, training, and ongoing support to ensure client satisfaction and success.
Key responsibilities
- Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French
- Lead onboarding and training sessions for new clients to ensure effective use of the system
- Drive customer success by proactively engaging with clients to meet their goals and monitor account health
Required qualifications
- Bachelor's degree or equivalent experience in Account Management, Customer Success, or a related field
- 2-4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies
- Proven experience with ticketing systems and live chat support
- Fluent in French & English (spoken and written)
- Proactive, customer-focused mindset with the ability to manage multiple priorities
Complete Job Description
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