French Technical Support Engineer

Job Summary

A company is looking for a Customer Technical Support Engineer - French Speaker.

Key Responsibilities

• Provide 1st and 2nd line technical support via phone and email
• Diagnose and troubleshoot incidents, collaborating with Product and Engineering teams
• Deliver training to customers and create internal documentation for support resources

Required Qualifications

• Proven experience in a client-facing technical support or engineering role
• Fluency in French and excellent communication skills in both French and English
• Strong technical skills with a methodical approach to problem solving
• Familiarity with support tools and platforms such as Salesforce or Zendesk
• Comfortable working independently and collaboratively in high-pressure environments