French Technical Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 02, 2026

This job expires in: 24 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a French Technical Support Specialist II.

Key Responsibilities

Take ownership of support cases and guide users through troubleshooting and setup
Troubleshoot hardware, software, and connectivity issues, documenting everything in Salesforce
Host live remote sessions to assist users and escalate cases when necessary

Required Qualifications

C1/C2 French proficiency (CEFR or equivalent)
At least 2 years of experience in technical support or customer support
Solid understanding of Windows and basic networking
Experience documenting cases in a CRM like Salesforce
Strong judgment in determining the appropriate resolution path for issues

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