Front Desk Representative

Job Summary

Providing exceptional customer service, the full-time Front Desk Representative will manage patient check-ins and check-outs, verify insurance benefits, and ensure smooth front office operations in a fast-paced environment.

Key responsibilities

• Greet and check in patients, verify insurance benefits, and collect co-payments
• Handle check-out procedures, schedule follow-up appointments, and maintain accurate patient records in EMR
• Respond to inquiries, manage incoming calls, and assist with overflow tasks as needed

Required qualifications

• One to two years of customer service experience
• Experience navigating Electronic Medical Records and Outlook
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Exceptional communication and interpersonal skills
• Ability to manage and diffuse patient complaints effectively