Front Desk Representative

Job Summary

Providing exceptional customer service, the full-time Front Desk Representative will greet and check in patients, verify insurance benefits, and manage administrative tasks to ensure efficient front office operations.

Key responsibilities

• Greet and check in patients, verifying insurance benefits and collecting co-payments
• Handle phone inquiries, direct calls, and assist with appointment scheduling and follow-ups
• Maintain accurate patient records in the Electronic Medical Records system and complete end-of-day closing duties

Required qualifications

• One to two years of customer service experience
• Experience navigating Electronic Medical Records and Outlook
• Ability to manage multiple tasks in a fast-paced environment
• Exceptional communication and interpersonal skills
• Bilingual (English/Spanish) is preferred