Front Desk Representative

Job Summary

Providing exceptional customer service, the full-time Front Desk Representative will manage patient check-in and check-out processes, verify insurance benefits, and maintain organized front office operations while working onsite in Coral Gables, FL.

Key responsibilities

• Greet and check in patients, verify insurance benefits, and collect co-payments
• Handle phone inquiries, schedule follow-up appointments, and ensure accurate patient information is entered into the EMR system
• Assist with insurance verifications and communicate with patients regarding their financial responsibilities

Required qualifications

• One to two years of customer service experience
• Experience navigating Electronic Medical Records and Outlook
• Ability to manage multiple tasks in a fast-paced environment
• Exceptional communication and interpersonal skills
• Bilingual in English and Spanish is preferred