Front Desk Team Lead

Job Summary

Providing lead support to the Front Desk team, the full-time Front Desk Team Lead will manage workflow coordination, oversee daily operations, and ensure high levels of customer service while performing check-in, check-out, and insurance verification duties.

Key responsibilities

• Oversee team performance and manage daily work volume, providing coaching and input for performance evaluations
• Coordinate with other departments to address special requests, process changes, and workflow issues
• Act as the point of contact for escalated client issues, ensuring adherence to operational excellence and client satisfaction standards

Required qualifications

• Two to four years of experience in a relevant functional area
• Proficiency in word processing and spreadsheet applications
• Experience with insurance verification processes and medical office procedures
• Ability to train team members on current and revised processes
• Demonstrated ability to handle multiple projects while meeting department timelines