Front Office Supervisor

Job Summary

Supporting daily operations of borrower-facing customer service functions, the full-time remote Front Office Supervisor will provide leadership, operational oversight, and staff support while ensuring compliance and service excellence in the Perkins Loan Servicing Program.

Key responsibilities

• Support daily front-office and customer service operations to ensure timely and compliant borrower support
• Provide guidance and coaching to Customer Service Representatives and monitor team performance against service standards
• Serve as a point of escalation for borrower inquiries and assist in training and development activities

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of customer service or contact center experience, with at least 1 year in a supervisory capacity
• Ability to obtain and maintain a Federal Public Trust security clearance
• Experience in regulated customer service environments, preferably in student loan servicing or financial services
• Proficiency in using contact center systems and Microsoft Office applications