Fulfillment Specialist

Job Summary

A company is looking for a Fulfillment Specialist, remote position.

Key Responsibilities:

• Draft, edit, and revise Summary Plan Documents (SPDs) in alignment with client needs and regulatory standards
• Collaborate with clients to gather information and ensure alignment on documentation deliverables
• Support fulfillment operations by managing the production of ID cards, welcome letters, and Explanation of Benefits (EOB)

Required Qualifications:

• Prior experience in healthcare, benefits administration, or related fields is a strong plus
• Experience drafting plan documents or benefit-related materials is highly preferred
• Proficient in Microsoft Office, especially Word; familiarity with Jira, SQL, and PDF editing tools is preferred
• Strong critical thinking and organizational skills with the ability to adapt to changing client requests
• Comfortable speaking with clients and working across teams with minimal supervision