Fulfillment Support Manager

Job Summary

A company is looking for a Fulfillment Support Team Manager.

Key Responsibilities

• Oversee departmental success by managing fulfillment rates and support SLAs while focusing on high seller CSAT scores
• Utilize data analysis to optimize workflows, identify resource gaps, and improve support delivery
• Foster team development through coaching, performance reviews, and structured onboarding processes

Required Qualifications

• 3+ years of experience as a customer support agent
• 1+ year of experience as a Team Lead in a people management role
• Demonstrated capacity and passion for people management
• Data proficiency to identify workflow bottlenecks using ticketing metrics and team KPIs
• Experience in driving process implementation and system development