Full Stack Support Engineer

Location: Remote
Compensation: Salary
Reviewed: Fri, May 02, 2025
This job expires in: 12 days
React PostgreSQL GraphQL API Development

Job Summary

A company is looking for a Full Stack (RoR) Support Engineer to resolve complex issues and enhance customer experience with their platform.

Key Responsibilities
  • Troubleshoot and resolve technical issues for customers
  • Collaborate with engineering teams to improve support documentation and develop tooling
  • Investigate bugs and drive resolution to ensure seamless care delivery
Required Qualifications
  • 2-3 years of experience in a software engineering or technical support role
  • Strong knowledge of Ruby on Rails, React, or equivalent technologies
  • Foundational knowledge of relational databases and APIs
  • Prior client-facing experience, preferably in a startup environment
  • Proactive approach to identifying and resolving recurring issues
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