Functional Service Desk Agent

Job Summary

Providing expert support for the Army Contract Writing System, the contract Functional Service Desk Agent will manage incident resolution and service requests remotely, requiring an Active Secret Clearance and significant experience in federal contracting.

Key responsibilities

• Investigate, diagnose, and resolve functional incidents while providing subject matter expertise in federal acquisition and contracting
• Perform ticket triage within the Army Enterprise Service Management Platform, ensuring proper categorization and ownership of tickets based on priority
• Communicate effectively with end users, providing clear guidance and regular status updates on incident resolution

Required qualifications

• Bachelor's degree with 5+ years of experience in federal government contracting or 9+ years in a related field
• DAWIA, DAU, NCMA, FAC, or relevant certification in contracting
• Deep understanding of the DoD contracting lifecycle, FAR, and DFARS
• Active DoD Secret Clearance and U.S. Citizenship
• ITIL Foundation certification or ability to obtain within 6 months of hire