Gainsight Administrator

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 04, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for a Gainsight Administrator.

Key Responsibilities:

Deploy and maintain Gainsight to aid CS team and automate customer engagement
Assist in design and development of journey orchestrations per customer segment
Design/improve CS Management Dashboards and Reports to meet end-user requirements

Required Qualifications:

3 years of Gainsight administration experience, or Gainsight Associate Administrator Certification
Experience administering Salesforce Service Cloud including knowledge base, declarative development, omni-channel routing, dashboard and reporting
Experience working with Customer Success in a post sales capacity
Experience managing Professional Services software like TaskRay, Asana, Smartsheets, etc
Understanding of data structures, data modeling, and database management

COMPLETE JOB DESCRIPTION

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Job is Expired

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