Gainsight Administrator

Job Summary

A company is looking for a Gainsight Administrator to enhance customer success through system configuration and process management.

Key Responsibilities

• Configure, deploy, and administer the Gainsight platform, including reports, dashboards, and workflows
• Collaborate with cross-functional teams to gather business requirements and develop new business processes
• Manage day-to-day support for Gainsight users, ensuring system performance and continuous improvement

Required Qualifications

• Bachelor's degree or equivalent experience in a relevant field
• Experience in customer success operations, support, or marketing
• Proficiency in data analysis, business intelligence, and report/dashboard design
• Gainsight end-user and administration experience or relevant certifications
• Understanding of data structures and database management