Gainsight Administrator

Job Summary

Owning the Gainsight platform end to end, the full-time remote Gainsight Administrator will architect health scoring, design a Customer 360 view, and build playbooks to enhance proactive customer engagement while collaborating with cross-functional teams.

Key responsibilities

• Define and maintain the Customer Health Score, ensuring accuracy and relevance as the business evolves
• Design and manage the Customer 360 (C360) to provide a comprehensive view of accounts for Customer Success Managers and leadership
• Configure and administer the Gainsight platform, including dashboards, reports, and workflows, while supporting day-to-day platform operations

Required qualifications

• 3-5 years of hands-on Gainsight administration experience
• Proven expertise in health scoring, C360 configuration, and creating playbooks/CTAs within Gainsight
• Strong understanding of Customer Success Operations and data-driven customer engagement
• Ability to translate ambiguous business requirements into scalable system configurations
• Excellent communication skills to collaborate effectively across various teams and functions