Gainsight Operations Analyst

Job Summary

Serving as the technical owner of the Gainsight platform, the full-time remote Gainsight Operations Analyst will manage configurations, automate workflows, and support customer success initiatives within a complex SaaS environment.

Key responsibilities

• Serve as the primary administrator and technical owner of Gainsight CS, configuring and maintaining various platform components
• Build and manage Journey Orchestrator programs, translating customer journey strategies into scalable workflows
• Establish platform governance and train Customer Success users to improve workflows and reduce administrative friction

Required qualifications

• 3+ years of hands-on Gainsight administration experience in a production environment
• Demonstrated experience building a Gainsight implementation, not simply using it as an end user
• Deep hands-on experience with Journey Orchestrator and Rules Engine configurations
• Strong experience with Salesforce and understanding CRM data models and integrations
• Strong understanding of Customer Success workflows such as onboarding, adoption, and retention