Gainsight Operations Manager

Job Summary

A company is looking for a Gainsight Operations Manager to drive customer value through the Gainsight platform.

Key Responsibilities

• Lead the maintenance, support, and optimization of the Gainsight platform
• Design and implement end-to-end business processes to enhance operational efficiency
• Collaborate with cross-functional teams to analyze business requirements and design scalable solutions

Required Qualifications

• Experience as an end-user of CRM, customer support, or marketing automation systems
• Gainsight Level 2 Admin Certification
• Demonstrated ability to rapidly learn unfamiliar systems/software
• Experience in customer success or equivalent understanding of customer success principles
• Strong project management and business analysis skills