Gaming Compliance Director

Job Summary

A company is looking for a Director, Risk and Payments Ops.

Key Responsibilities

• Craft and execute a comprehensive plan for uninterrupted contact center operations for Risk, Fraud, and Payment teams
• Directly manage staff overseeing contact center agents across multiple locations
• Define and manage KPIs to assess operational and performance excellence for the teams

Qualifications

• Must be or become licensed through appropriate gaming jurisdictions
• 7+ years leading medium-to-large contact centers (300 seats or more)
• 5+ years in a highly regulated industry, preferably in gaming/gambling
• 5+ years leading Risk, Fraud, and/or Payment Operations teams
• Direct experience leading teams across multiple geographies