Gaming Compliance Specialist

Job Summary

As a critical strategic partner within the Customer Operations team, the full-time remote Knowledge Management Specialist will manage process definition, documentation, and optimization across various operational functions while ensuring compliance and effective communication.

Key Responsibilities

• Assist in defining and optimizing processes across Care, Risk, and Payments Operations
• Maintain and evolve a comprehensive knowledge base to support real-time operations
• Drive readiness for audits through meticulous documentation and compliance tracking

Required Qualifications

• 2+ years of experience in operations enablement, content strategy, or process design, preferably in regulated industries
• Proven experience managing documentation and workflows in high-complexity environments
• Exceptional writing and content structuring skills, preferably in Communications, Technical Writing, or Information Management
• Technologically adept with experience in systems such as Zendesk, SharePoint, or WordPress
• Bilingual in English and Spanish preferred