Gaming Customer Experience Associate

Job Summary

A company is looking for a Customer Experience BPO Senior Associate.

Key Responsibilities

• Review, triage, and resolve operational inquiries and issues raised by BPOs
• Provide daily feedback to BPO leadership on interaction trends and operational enhancements
• Monitor key metrics and collaborate with BPO leadership to resolve issues quickly

Required Qualifications

• At least 2 years of customer experience in a related field
• Proficiency in Microsoft Office or Google Docs
• Bachelor's degree in a related field or equivalent education and work experience
• Ability to work varying hours as needed
• Passionate about customer experience and continuous improvement