Gaming Incident Manager
Job Summary
Leading the response to high-urgency incidents, the full-time Incident Manager will coordinate triage and resolution efforts across multiple teams while working remotely, ensuring clear communication of technical issues and their business impacts.
Key responsibilities
- Lead end-to-end response for high-urgency incidents, coordinating triage and resolution across multiple teams
- Run incident response bridges with engineers, leadership, and stakeholders to align on priorities and next steps
- Analyze production incident data and trends to identify opportunities for improvement in incident response processes
Required qualifications
- Experience in Incident Management within a technology-driven environment
- Familiarity with incident management and observability tools such as Jira, PagerDuty, or Datadog
- Ability to prioritize competing work based on urgency, customer impact, and business risk
- Strong analytical mindset to utilize incident data for process improvements
- Experience leading incident response bridges with cross-functional stakeholders
Complete Job Description
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