Gaming Licensed AI Customer Experience Manager

Job Summary

A company is looking for an AI Customer Experience Manager.

Key Responsibilities

• Continuously refine AI agents through prompt optimization and stakeholder feedback
• Lead model evaluations and monitor live systems for anomalies
• Create and maintain documentation and oversee model change management

Required Qualifications

• Solid grasp of machine learning, NLP, and conversational AI
• At least 3 years of experience evaluating models or managing AI systems
• Experience with live system monitoring and incident resolution
• Familiarity with version control and rollout processes
• Strong documentation and process-building skills