Gaming Licensed Customer Experience Specialist

Job Summary

Supporting the operational performance of customer experience vendors, the full-time Gaming Licensed Customer Experience Specialist will ensure service level objectives and customer satisfaction goals are achieved while collaborating with various internal teams in a remote environment.

Key responsibilities

• Support operational performance of Customer Experience vendors to meet quality standards and customer satisfaction goals
• Resolve operational questions and coordinate cross-functional support for vendor teams to enhance performance
• Review customer interactions and performance metrics to identify improvement opportunities and drive continuous improvement initiatives

Required qualifications

• Bachelor's Degree in Business, Communications, Operations, or a related field, or equivalent professional experience
• Strong analytical and decision-making skills with the ability to influence stakeholders in a matrixed environment
• Experience managing multiple priorities in a fast-paced environment with attention to detail
• Proficiency in Microsoft Office applications and Google Workspace tools
• A customer-first mindset focused on improving experiences and driving service excellence