Gas Service Scheduler

Job Summary

To support the operations of a Fortune 500 Energy & Utilities client's Natural Gas Business Unit, the part-time Gas Service Scheduling Administrator will manage the assignment, routing, and adjustment of workloads for field service personnel while handling a high volume of inbound calls, including emergencies, in a remote role following a 6-week onsite training period in Charlotte, NC.

Key responsibilities

• Assign, route, and adjust workloads for field service personnel to ensure efficient operations
• Handle a high volume of inbound calls from technicians, first responders, and customers, including emergency situations
• Monitor workflow for approximately 350 service technicians across a three-state area and provide after-hours support

Required qualifications

• Experience with SAP C4C (Cloud for Customer) or CX (Customer Experience) suite
• High school diploma or GED required
• Experience in scheduling, dispatch, or related administrative roles preferred
• Ability to handle high call volumes and emergency situations calmly and efficiently
• Willingness to work part-time weekends and holidays with availability for additional hours