Gas Service Scheduling Administrator

Job Summary

To support a critical role in the Natural Gas Business Unit, the part-time Gas Service Scheduling Administrator will manage the assignment, routing, and adjustment of workloads for field service personnel while handling high volumes of inbound calls, including emergencies, in a remote environment after an initial 6-week onsite training in Charlotte, NC.

Key responsibilities

• Assign, route, and adjust workloads for field service personnel to ensure efficient operations
• Handle a high volume of inbound calls from technicians, first responders, and customers, including emergency situations
• Monitor and optimize workflow for approximately 350 service technicians across a three-state area

Required qualifications

• Experience with SAP C4C or CX suite
• High school diploma or GED required
• Experience in scheduling, dispatch, or related administrative roles preferred
• Ability to handle high call volumes and emergency situations calmly and efficiently
• Willingness to work part-time weekends and holidays