Gas Service Scheduling Administrator

Job Summary

To support the operations of a Fortune 500 Energy & Utilities client, the part-time Gas Service Scheduling Administrator will manage workload assignments for field service personnel, handle a high volume of inbound calls, and provide after-hours support, requiring a 6-week onsite training period in Charlotte before transitioning to a remote role.

Key responsibilities

• Assign, route, and adjust workloads for field service personnel in daily operations
• Handle inbound calls from technicians, first responders, and customers, including emergency situations
• Monitor and optimize workflow for approximately 350 service technicians across a three-state area

Required qualifications

• Experience with SAP C4C (Cloud for Customer) or CX (Customer Experience) suite
• High school diploma or GED required
• Experience in scheduling, dispatch, or related administrative roles preferred
• Ability to handle high call volumes and emergency situations calmly and efficiently
• Willingness to work part-time weekends and holidays