Gas Service Scheduling Administrator

Job Summary

To support the operations of a Fortune 500 Energy & Utilities client's Natural Gas Business Unit, the part-time Gas Service Scheduling Administrator will manage workload assignments for field service personnel, handle high volumes of inbound calls including emergencies, and ensure 24/7 coverage for technician operations, with a remote work arrangement following an initial 6-week onsite training in Charlotte, NC.

Key responsibilities

• Assign, route, and adjust workloads for field service personnel to ensure efficient operations
• Answer high volumes of inbound calls from technicians, first responders, and customers, including emergency situations
• Monitor and optimize workflow for approximately 350 service technicians across a three-state area

Required qualifications

• Experience with SAP C4C (Cloud for Customer) or CX (Customer Experience) suite
• High school diploma or GED required
• Experience in scheduling, dispatch, or related administrative roles preferred
• Ability to handle high call volumes and emergency situations calmly and efficiently
• Willingness to work onsite for 6 weeks of training before transitioning to remote work