Gateway Support Technician

Job Summary

Providing quality support to users, the full-time Elavon Gateway Support Technician will respond to end-user inquiries, resolve telecommunications and application-related issues, and develop documentation while working remotely from designated states.

Key responsibilities

• Respond to end-user inquiries and troubleshoot problems related to telecommunications networks and core business applications
• Isolate problem sources and collaborate with internal teams and vendors to resolve issues
• Follow up with users to ensure successful problem resolution and maintain documentation of all activities

Required qualifications

• High school diploma or equivalent
• One to two years of experience in telecommunications or applications programming
• Proficient computer navigation skills using various software packages, including Microsoft Office
• General knowledge of telecommunications equipment and systems
• Experience in a call center environment is preferred