GenAI Application Developer

Job Summary

Working remotely on a contract basis, an early-career GenAI Application Developer will build and enhance AI-powered applications for an AWS Contact Center as a Service (CCAS) platform, focusing on conversation flow design, Amazon Connect integrations, and AI service orchestration.

Key Responsibilities

• Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat channels
• Integrate Lex V2 bots into Amazon Connect flows for call deflection and self-service
• Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls and embeddings workflows

Required Qualifications

• A Bachelor's degree in Computer Science, Engineering, or a related field with 2-4 years of relevant experience, or a Master's degree with 1-2 years of prior relevant experience
• 2+ years of software development experience with Python, including building and troubleshooting AWS Lambda functions
• Hands-on experience with Amazon Connect setup and configuration, including contact flows, routing profiles, and queues
• Experience integrating Lex V2 bots with Amazon Connect flows
• Familiarity with conversational AI design, including slot elicitation and error recovery