GenAI Platform Support Engineer

Job Summary

A company is looking for a GenAI Platform Support Engineer (Tier 2).

Key Responsibilities

• Provide technical support to end-users regarding the GenAI Platform
• Document support interactions and perform root cause analysis for issues
• Collaborate with engineering teams to resolve technical challenges and monitor system performance

Required Qualifications

• Must possess or be able to obtain an active DoW Secret security clearance
• Minimum of 3+ years of experience in Tier 2/Escalation Support, System Administration, or DevOps roles in a cloud environment
• Advanced knowledge of Generative AI, GenAI APIs, and performance metrics
• Understanding of information security principles and best practices
• Associates degree in Information Technology, Computer Science, or a related field (or equivalent experience)