General Correspondence Specialist

Job Summary

A company is looking for a General Correspondence Specialist responsible for reviewing and responding to general inquiries and correspondence.

Key Responsibilities

• Review and respond to incoming written inquiries that are non-specific and/or unrelated to mortgage servicing
• Compose responses using standard templates and collaborate with other business units for resolution
• Provide support by drafting letters for Legal and other departments and assist the Dispute Team as needed

Required Qualifications

• High school diploma or GED required; college education preferred
• Minimum of two (2) years of related mortgage banking or financial industry experience required
• Equivalent combination of education and experience considered
• Intermediate knowledge of Microsoft Word, Excel, and PowerPoint
• Knowledge of relevant industry-specific software packages preferred