General Manager

Job Summary

A company is looking for a General Manager, North & South America.

Key Responsibilities

• Drive new business growth and expand revenue from existing customers to meet or exceed targets
• Ensure customer satisfaction and retention through proactive engagement and account management
• Lead and scale high-performing Sales and Customer Experience teams across North America and India

Required Qualifications

• 10+ years of experience in commercial leadership roles, ideally in B2B SaaS or tech-enabled services
• Proven track record of delivering revenue growth through new sales and customer expansion
• Strong leadership experience managing distributed teams across Sales and Customer Experience
• Deep understanding of sales cycles in mid-market or enterprise environments
• Analytical and data-driven with strong business judgment and financial acumen