Genesys AI Lead

Job Summary

A company is looking for a Genesys AI Lead specializing in Agentic AI, Virtual Agents, and Journey Management.

Key Responsibilities

• Engage with business stakeholders to elicit and validate functional and non-functional requirements
• Design and implement Agentic AI frameworks and optimize AI-driven workflows
• Lead the design, build, and deployment of Virtual Agents and manage customer journey orchestration

Required Qualifications

• Deep hands-on experience with the Genesys platform
• Proven success in translating business requirements into scalable AI solutions
• Experience in regulated, public-sector environments
• Strong technical background in AI services and journey management
• Ability to collaborate with cross-functional teams, including infrastructure and security