Genesys AI Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Apr 08, 2026

This job expires in: 11 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Genesys AI Specialist to design and implement AI-driven customer experience solutions.

Key Responsibilities

Design and implement AI-powered CX solutions on Genesys Cloud
Develop and optimize Digital Bots and AI Studio solutions
Integrate AI solutions with Genesys Architect flows, APIs, and external systems

Required Qualifications

Strong hands-on experience with Genesys Cloud CX contact center solutions
Solid experience with Genesys Cloud AI Studio, including AI Guides and Agentic Virtual Agents
Proven experience in Digital Bots development, including design and performance optimization
Strong expertise in Genesys Architect and integration of bots into Architect flows
Programming experience with Python and JavaScript/TypeScript

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