Genesys Cloud Architect
Job Summary
A company is looking for a Genesis Cloud CX3 Architect.
Key Responsibilities
- Lead end-to-end customer journey flow creation in Genesys Architect
- Provide technical guidance to developers on IVR flows, bot flows, backend integrations, and routing
- Collaborate with product managers and software developers to translate requirements into technical solutions
Required Qualifications
- 5+ years of hands-on experience with Genesys Cloud Architect, including IVR flows and backend integrations
- Familiarity with AI/ML tools and NLU/NLP technologies
- Genesys certification (GCX-ARC, GXC-CCA, and GCX-SCR) is highly desirable
COMPLETE JOB DESCRIPTION
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