Genesys Cloud CX Architect

Job Summary

A company is looking for a Cloud CX Solution Architect.

Key Responsibilities

• Creating and maintaining an architecture document for the client's contact center technology components
• Collaborating with vendor partners and internal teams to evaluate and recommend technology enhancements
• Consulting on complex projects and facilitating communication with key technology partners

Required Qualifications

• Proven experience in technical architecture and project management
• Strong understanding of contact center technology components and their interactions
• Experience in consulting on complex technology projects
• Ability to evaluate and document risk mitigation strategies
• Familiarity with best practices and procedural documentation in technology implementation