Genesys Cloud CX Trainer

Job Summary

To support a large-scale enterprise migration and transformation program, the contract Genesys Cloud CX Trainer will deliver hands-on, scenario-based training to end users across multiple business units, working remotely.

Key responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units
• Facilitate live and virtual training sessions focused on guided practice and real-world scenarios
• Track attendance, participant feedback, and overall training progress, reporting status to the OCM/Program Lead

Required qualifications

• 3+ years of experience delivering end-user training on enterprise software and CX platforms
• Proven experience delivering interactive, scenario-based training using adult-learning principles
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus
• WFM platform training experience, including forecasting and scheduling, is strongly preferred
• Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams