Genesys Cloud Engineer

Job Summary

To design and deliver customer experience solutions, the full-time Genesys Cloud Engineer will implement contact center solutions, conduct technical activities, and develop call flows while working remotely.

Key responsibilities

• Implement Genesys Cloud contact center solutions
• Conduct technical implementation activities from post-sale to support transition
• Develop call flows in Genesys Architect for routing and IVR

Required qualifications

• 1+ year of experience with the Genesys Cloud platform
• 3+ years of experience with contact center solutions
• Experience with applications leveraging APIs, JSON, or JavaScript
• Knowledge of change control processes
• Genesys Cloud CX: Professional Certification