Genesys CX Implementation Engineer
Job Summary
Serving as the lead engineer on the Customer Care Professional Services team, the full-time Sr. Genesys CX Implementation Engineer will design, configure, implement, and support Genesys technologies while collaborating with cross-functional teams in a remote work environment.
Key responsibilities:
- Lead Genesys implementation and upgrade projects, ensuring timely and budget-compliant delivery
- Design, configure, and support IVR/ACD scripts for Genesys Cloud Solutions
- Perform in-depth analysis of complex technical and business issues, providing effective solutions
Required qualifications:
- 5+ years of IP Telephony/VoIP experience
- 3+ years of experience with Genesys Cloud CX (Purecloud) technology
- Associate's degree in an IT-related field is required; BS preferred
- Knowledge of VoIP equipment and SIP Protocol implementation
- Development skills in Java/JavaScript, HTML, and RESTful web services are a plus
Complete Job Description
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