Genesys CX Strategy Architect

Job Summary

A company is looking for a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs in deploying the Genesys Cloud Customer Experience solution.

Key Responsibilities

• Lead role-based curriculum strategy for various contact center roles
• Support post-go-live stabilization activities and advise on feature enablement
• Facilitate executive workshops and analyze operational metrics to assess adoption maturity

Required Qualifications

• Bachelor's Degree in a related field or equivalent experience
• 7+ years of experience in contact center modernization or enterprise enablement
• 3+ years of hands-on experience with Genesys Cloud CX or a comparable platform
• Experience facilitating executive workshops and client-facing sessions
• Strong data analysis skills and ability to interpret operational performance metrics