Genesys Engineer/Architect

Job Summary

To support contact center operations, the remote contract Genesys Engineer/Architect will be responsible for rebuilding and expanding the Genesys environment, integrating AI capabilities, and managing troubleshooting and onboarding for new service lines.

Key Responsibilities

• Engage with stakeholders to identify business challenges and define technology-driven solutions
• Architect and design AI-powered contact center solutions, integrating technologies like Conversational AI
• Troubleshoot issues within the Genesys platform, managing approximately 300 tickets per month

Required Qualifications

• Bachelor's degree or equivalent experience
• 3-5 years of experience with Genesys Cloud CX, including migration from on-premise to cloud
• Experience in contact center operations and familiarity with telecom providers
• Some architecture experience is preferred
• Proven ability to troubleshoot and onboard new service lines onto the Genesys platform