Genetic Testing Support Coordinator

Job Summary

A company is looking for a Genetic Testing Customer Support Coordinator to provide support throughout the genetic testing process for clients.

Key Responsibilities

• Serve as the primary point of contact for clients, offering guidance and support during the genetic testing process
• Respond to client inquiries via phone and email, ensuring timely and accurate information is provided
• Investigate and resolve client-reported issues, escalating complex problems when necessary

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• 3-5 years of experience in a customer-facing coordinator or support role, preferably in healthcare or laboratory settings
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Familiarity with genetic testing procedures and terminology is preferred
• Proficiency in using Salesforce and other relevant tools for managing client interactions