Georgia Customer Care Engineer

Job Summary

A company is looking for a Customer Care Engineer to provide post-sales customer support and technical leadership.

Key Responsibilities

• Provide triage, prioritize, and resolve technical issues for top customers
• Identify software bugs, recreate customer issues, and test/verify software fixes
• Collaborate with engineering teams to resolve customer issues and escalate unresolved problems

Required Qualifications

• 3+ years of technical customer support experience
• Experience in a technical support center assisting various customers
• Ability to cover NAM EST or CST time zones
• Participation in after-hours on-call rotation
• Strong understanding of networking, cloud, or security fundamentals