Georgia Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician to provide technical assistance and support for IT-related initiatives.

Key Responsibilities

• Process service requests and escalate to IT team members as needed
• Provide helpdesk support via phone or remote access for hardware, software, and networking issues
• Assist with the implementation of new software and troubleshoot system errors

Required Qualifications

• High school diploma or equivalent; bachelor's degree in computer science or related field preferred
• Proven experience as a help desk technician or in a customer support role
• Tech-savvy with knowledge of office automation products and remote control
• Good understanding of computer systems and mobile devices
• Ability to diagnose and resolve basic technical issues